How do I know which service I need?
Most climbing shoes need a resole because of wear on the front portion of the shoe. Half soles are done by removing the front half of the sole and replacing it with new rubber of your choice. This is less expensive for you than a half sole with rand work, and better for your shoes to keep their original shape.
Often, we have to repair the rand due to the condition of shoes. Half sole repair includes both shoes, as does rand work.
What is the rand, and how do I know if it needs to be replaced?
The rand is the rubber material that wraps the toe area of the climbing shoes. Often the need for rand is not outwardly visible. Rands gets rips and holes, but also thin spots, which will quickly turn into rips and holes. It also adheres to the sole. Therefore, we can’t replace only the rand. Ideally, it is good to get it replaced before a hole appears. If you are unsure if you need this service, you can email us a photo, or we will contact you once your shoes arrive and let you know that the rands need replacing.
What is custom stretching?
If you have hot spots on your shoes that cause pain, we can stretch your shoes upon request. This service can be used for those who have one foot larger than the other or for those who have not worn their climbing shoes for an extentded period of time. Or for whatever reason, your shoes feel too tight. Instead of buying a new pair you can have them stretched. Just mark the hot spots where you are feeling pain (with tape) or include specific instructions. Please be aware that some older models can only be stretched up to a 1/4 size larger and that not all models can be stretched. Pricing is per shoe not per pair.
What can I do to take care of my shoes?
Heat is hard on shoes. Store your climbing shoes away from hot places at all times, especially in a car on a hot, sunny day. Also, keep your soles clean. Soles pick up dirt which makes them less sticky. For the best climbing, you can brush the bottoms with rough sandpaper or a wire brush. Avoid walking around and belaying in your climbing shoes. And lastly, get your shoes resoled before the rand becomes too badly damaged.
What is the best way to ship my shoes to you?
USPS Priority Mail is very reliable and cheaper than other services. Use their self-sealing Priority Mail envelopes and boxes. No matter where you are sending your shoes from, it will get to us within two to three days. Mail your order to 602 Bolling Ave, Charlottesville, VA 22902 and include your order number with your shoes.
What if I send my shoes and they are too damaged to repair? Do I get a refund?
We will contact you if your shoes are beyond repair. We can either send them back to you or dispose of them. Then refund your payment (minus shipping costs if you decide you want them back). In order to avoid this type of scenario, please contact us with photos, or speak to us directly if you're unsure.
What if there is delamination not long after I get my repaired shoes back?
This really depends on how long and intensely you've been climbing in them and if the shoes have been stored correctly or not. If delamination happens within the first month of repairs, mail them back and we will fix the situation free of charge (does not include shipping costs to us, but we will cover return shipping costs). This rarely happens, but it is a possibility. In order to avoid this situation, keep shoes in a cool and dry environment, away from direct sunlight and heat.
Do I have to pay by credit card?
No, you don't. Just bypass placing an order online and mail your shoes with your payment (check or money order) to Crescent Resoler, 602 Bolling Ave, Charlottesville, VA 22902. We'll send you an email once we receive your shoes.